Effective Date: 20/09/2025

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These Terms and Conditions govern the provision of therapeutic services by Lynsey Matthews (“the Therapist”) to clients (“you” / “the Client”). By booking or attending a session, you agree to these terms.

1. Services Provided

• I am a registered psychotherapist with the BABCP, offering individual therapy, coaching, workshops, and consultancy.

• Sessions may be delivered in-person, online, or via telephone/video conferencing.

• Sessions are designed to support mental health and wellbeing but do not replace medical treatment.

2. Appointment Booking and Confirmation

• Sessions must be booked in advance through [email/website/phone].

• You will receive confirmation of your booking, including date, time, and session format.

• It is your responsibility to ensure you have the necessary equipment and privacy for online sessions.

3. Fees and Payment

• Fees for sessions will be clearly communicated at the time of booking.

• Payment is due before the session by Bank Transfer (BACS / Faster Payments), Card Payments (Debit/Credit) or Online Payment Links / Portals such as PayPal.

• I reserve the right to adjust fees with notice.

4. Cancellation and Rescheduling

• Cancellations must be made at least 24 hours in advance.

• Sessions cancelled with less than 24 hours’ notice may incur a full session fee.

• Rescheduled sessions are subject to availability.

5. Confidentiality

• All information shared during sessions is confidential.

• Information may only be disclosed:

  • With your explicit consent.

  • If required by law (e.g., risk of harm to self or others).

  • In supervision or professional consultation, with anonymity preserved.

6. Client Responsibilities

• Attend sessions on time and prepared to engage.

• Provide accurate and relevant information to support effective therapy.

• Understand that therapy outcomes depend on active participation.

7. Therapist Responsibilities

• Provide a safe, supportive, and professional environment.

• Maintain confidentiality and secure record-keeping.

• Work within professional competence and ethical guidelines outlined by the BABCP.

• To adhere to data protection regulations outlined by Data Protection (Jersey) Law 2018.

8. Limitation of Liability

• While therapy can provide support and personal growth, outcomes cannot be guaranteed.

• The Therapist is not liable for any indirect, consequential, or unforeseen outcomes from attending therapy.

9. Termination of Therapy

• Either party may terminate therapy at any time with appropriate notice.

• Termination may be recommended if sessions are no longer beneficial or due to non-payment or breach of these Terms.

10. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales and the government of Jersey.

• Any disputes will be subject to the jurisdiction of the courts of England and Wales and the government of Jersey.

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